The messaging service took one other crack at reassuring customers that the update wouldn’t let Facebook, its father or mother company, learn their personal chats. Those issues led WhatsApp to delay the rollout of the update from February to May.
In a Thursday blog post, WhatsApp mentioned it will place a banner inside the app “providing more information that people can read at their own pace.” The platform mentioned it’s additionally utilizing its “Status” characteristic to share updates with customers.
“We’ll be doing much more to make our voice clear going forward,” the Thursday weblog submit mentioned. “Eventually, we’ll start reminding people to review and accept these updates to keep using WhatsApp.”
The policy is altering as a result of WhatsApp is including a characteristic to permit customers to immediately message companies on its platform. The new policy requires customers to comply with these conversations being saved on Facebook servers, main many customers to assume that Facebook — which purchased WhatsApp for $19 billion in 2014 — would have entry to their personal chats.
The issues led thousands and thousands of individuals to begin utilizing different encrypted messaging apps comparable to Telegram and Signal, which noticed an inflow of recent customers after WhatsApp introduced the modifications on Jan. 6.
WhatsApp fired again at its rivals Thursday whereas stressing that messages between particular person customers would at all times be end-to-end encrypted, that means they’ll’t be learn by anybody exterior the dialog.
“We’ve seen some of our competitors try to get away with claiming they can’t see people’s messages — if an app doesn’t offer end-to-end encryption by default that means they can read your messages,” WhatsApp mentioned on its weblog. “Other apps say they’re better because they know even less information than WhatsApp. We believe people are looking for apps to be both reliable and safe, even if that requires WhatsApp having some limited data.”