Valley family finds hope in unexpected encounter


A Valley family discovered firsthand yow will discover hope in essentially the most unexpected of locations.

Bruce and Kate Kilbourn have been confronted with a tough scenario, discovering a water leak in the entrance yard of their north Phoenix dwelling.

“It’s been a rough year, as it has for most of us,” Kate Kilbourn mentioned. “We’ve been hit a little bit harder so to hear there was a pipe leaking was a big stressor.”

Kilbourn instructed ABC15 they have been strapped for money in the course of the pandemic and have an eight-year-old son, Benjamin, battling leukemia. The unexpected price of fixing a water leak was one other concern to fret about.

“I was very much upset,” Kate Kilbourn mentioned. “Looking over our finances and just knowing with the hospital bills, what we owe.”

Bruce Kilbourn instructed ABC15 to completely exchange the road and utterly repair the problem, he was quoted 1000’s of {dollars} for the work.

“Want to say it was right around three-to-four thousand dollars,” he mentioned. “I instantly broke down into tears and said, I can’t afford that, I don’t have the cash.”

The plumber, discovering out concerning the family’s scenario, referred to as the proprietor of Custom Plumbing of Arizona, Vincent Hils. After agreeing to cut back the associated fee, the company determined to scrap the invoice altogether.

“[The plumber] felt bad about it because of circumstances, asked me if we could discount it and we did,” Hils mentioned. “When it came down to it, when we came out to do the work, the plumber calls me back and he says, ‘Can we do this for free? We’ll work for free.’ I said if you’re working for free, I’m working for free.”

Bruce and Kate Kilbourn have been overjoyed by the gesture.

“We were crying, I was crying,” Kate Kilbourn mentioned. “Just given the state of the world.”

This week, Hils received to personally meet Bruce and Kate, who shared with him an image of their son.

“I got to see the picture of their son and the whole thing come full circle, yeah I got a little emotional,” Hils mentioned. “It all starts with the plumber.”

Bruce and Kate appreciated the unexpected resolution to comp the job.

“It restored our faith in God,” Kate Kilbourn mentioned. “It restored our faith in humanity, it gave us hope.”

Her husband echoed the sentiment.

“Just the most heartwarming thing I’ve ever experienced in my entire life,” Bruce Kilbourn mentioned. “No one has ever done anything like this for us.”


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