The tech industry’s accessibility report card for 2021


Image Credit: Carlos Barria / reuters

Meta / Facebook

Amid all of the drama surrounding Facebook, its whistleblower and its rebrand this year, it’s straightforward to miss the company’s accessibility-related updates. At the beginning of 2021, the company up to date its Automatic Alt Text (AAT) system to acknowledge over 1,200 objects and ideas in pictures on Instagram and Facebook. According to Meta, this represented a 10x improve since AAT’s debut in 2016. It additionally rolled out further options to Facebook on iOS that offered extra detailed descriptions like positions of objects in an image and their relative sizes.

Unfortunately, because it pushed out these updates, Facebook might have damaged some accessibility options alongside the best way. Rachfal mentioned that when the company turned off its facial recognition system this year, it led to less-informative descriptions for customers who’re blind or have low-vision. Rachfal mentioned this alteration “was done due to privacy concerns,” and he believes these choices had been made with out contemplating accessibility and the incapacity neighborhood. “Nor were they given the same weight and consideration as privacy concerns,” Rachfal added.

Facebook in November. In it, the company’s vice chairman of synthetic intelligence Jerome Pesenti wrote, “We need to weigh the positive use cases for facial recognition against growing societal concerns, especially as regulators have yet to provide clear rules.”


In the submit, Pesenti acknowledges the crucial position face recognition performs in AAT to assist blind and low-vision customers determine their buddies in photos. But whereas some facial recognition instruments, like id verification, will stay, for essentially the most half options like alerting customers to pictures probably together with them or mechanically labeling their buddies are going away. That’s for each sighted and visually impaired customers.

“We know the approach we’ve chosen involves some difficult tradeoffs,” Pesenti wrote, including that “we will continue engaging in that conversation and working with the civil society groups and regulators who are leading this discussion.”

Elsewhere in Meta’s household of merchandise, the company added an Accessibility tab to the Oculus Settings menu to make assistive options simpler to search out. It additionally introduced Color Correction and Raise View instruments to supply extra legible palettes and allow a standing perspective for seated customers respectively. Meta mentioned it’s nonetheless iterating on Raise View, working with the Oculus neighborhood to enhance the characteristic and can completely add it to the Accessibility menu when prepared.

Meta additionally collaborated with ZP Better Together, a company that makes expertise for deaf and hard-of-hearing customers, to on . As of December, people who find themselves deaf or hard-of-hearing also can apply on ZP’s web site to get free Portals which is able to include the ZP apps.

Handout . / reuters

Facebook this year and, notably, did so with stay captioning included from the beginning. It additionally included a visible cue to point who’s talking, and gives captions for different audio merchandise like and Podcasts on iOS and Android.

Let’s not overlook the company’s renaming to Meta this year and its new give attention to the metaverse. According to move of accessibility Mike Shebanek, “we’re already working to bring the metaverse to life and are excited to explore the breakthrough possibilities it presents to make the digital world even more accessible and inclusive for people with disabilities.”

We’ll have to attend and see if and the way that comes true, however within the meantime, Meta should proceed to interact with the accessibility neighborhood to be sure that its enlargement of the metaverse is inclusive from the beginning.


Twitter solely arrange its two accessibility groups final year, after an embarrassing launch of Voice Tweets that excluded its deaf and onerous of listening to customers on account of a scarcity of captions. Since then, although, the company has proven noteworthy enchancment. In 2021, Twitter launched captions for voice tweets, added captions and accessibility labels in Spaces and introduced computerized video captions. That final one is “available globally in most languages,” in accordance with the company and supported on Android, iOS and the online.

Though this will likely seem to be a small set of updates in comparison with the remainder of the businesses on this roundup, Twitter additionally has a smaller portfolio of merchandise. Still, it has managed to make important adjustments. Rachfal praised Twitter as being “the first social media platform to conspicuously prompt users to include alt text with images,” although he did be aware that filling out the sphere continues to be optionally available.

Other noteworthy developments in tech this year

Alt textual content and captioning proceed to be difficult accessibility options for the business. They’re labor-intensive processes that firms are inclined to delegate to AI, which can lead to garbled, inaccurate outcomes. This was particularly evident at this year’s digital E3 gaming conference, the place generally made the present incomprehensible for those that relied on subtitles to grasp the bulletins.

There are additionally massive elements of the web world which might be in dire want of accessibility-related upgrades. According to a February 2021 examine by , for instance, a whopping 97.4 p.c of internet sites had errors that failed the Web Content Accessibility Guidelines (). The commonest errors included lacking alt textual content, low distinction textual content, lacking type enter labels and extra.

It’s not simply web sites that want work: Other media codecs additionally have to be extra inclusively designed. The National Association of the Deaf (NAD), for instance, with Disability Rights Advocates (DRA) this year towards three main podcast suppliers: SiriusXM, Stitcher and Pandora.


According to the NAD, as a result of the three defendants “do not make transcripts or captions available for any of the podcasts offered on their platforms, more than 48 million deaf and hard of hearing Americans are denied full and equal enjoyment of the content they offer their hearing users.” Meanwhile, Spotify that it’s going to begin providing mechanically generated transcripts for podcasts, and Amazon Music in November.

Then there are complete industries that would use accessibility enhancements. Rachfal notes that healthcare is a frequently problematic space for people who find themselves blind or have visible impairments. “This is still an entire sector that we hear about far too often from our members,” he mentioned. Given that we’re at present within the mires of the third wave of COVID-19, it’s inexcusable to proceed excluding folks with disabilities relating to issues like scheduling vaccination or testing appointments.

In November this year, the Justice Department it had reached a settlement with Rite Aid to make COVID-19 testing and vaccination web sites accessible. Rite Aid’s vaccine registration portal was not suitable with some display readers and was not accessible to “those who have a hard time using a mouse.” The calendar on its web site, for instance, “did not show screen reader users any available appointment times,” whereas folks counting on keyboard-based navigation as a substitute of a mouse couldn’t use the tab key to finish a consent type required to schedule an appointment.

The ACB additionally labored with CVS to supply accessible prescription info in all places within the nation. This features a Spoken RX feature that might learn out prescription labels through the CVS Pharmacy app.

Though there have been many transgressions up to now year, we additionally noticed many promising developments in guaranteeing expertise is inclusive. The FCC, for instance, to make emergency alerts extra helpful and informative for people who find themselves deaf or onerous of listening to.

KAREN BLEIER through Getty Images

Meanwhile, HBO Max launched 1,500 hours of audio-described content material beginning in March 2021 and dedicated to together with the descriptions to all newly produced unique content material in addition to including extra to its again catalog. Also, in collaboration with the Coalition for Inclusive Fitness, Planet Fitness it’s going to purchase and set up accessible train tools in its shops throughout the nation.

I’ve solely scratched the floor on this roundup of updates. What’s most encouraging, although, is the growing willingness of firms to work with incapacity rights teams and advocates on the earliest levels of product design. Lizzie Sorkin, director of engagement for the NAD, mentioned it’s “seeing more and more companies reach out to us in the beginning phases for input rather than late in the process.” Rachfal additionally famous a “growing commitment to accessible media and content” that’s “born out of the advocacy work of ACB and the Audio description Project through collaborative discussions with industry.”

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