T-Mobile will pay $19.5 million settlement for 12-hour 911 outage

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T-Mobile is as soon as once more on the hook for a 911 outage. The provider has agreed to pay $19.5 million to settle an FCC investigation of a 12-hour service outage in June 2020 that led to 911 name failures. While the FCC did not know precisely what number of emergency calls have been affected as a consequence of some overlapping points, it recorded tens of hundreds of points.

Over 23,000 calls suffered a “complete” failure, the FCC stated, whereas an identical quantity did not embrace location knowledge. Roughly one other 20,000 did not embrace callback information. The outage started when a leased fiber hyperlink within the T-Mobile community went awry, and a single-location routing flaw magnified the disaster. T-Mobile additionally had issues remotely accessing the fiber hyperlink.

This is not the primary time T-Mobile has handled a 911 outage. It settled to the tune of $17.5 million over failures in 2014.

We’ve requested T-Mobile for remark. The FCC stated the provider responded to outage-related questions in a “timely” vogue, nonetheless, so this wasn’t a hotly disputed difficulty. Not that the company was more likely to struggle a settlement that will not considerably impression its funds. And prefer it or not, this would possibly not do a lot to assist individuals who could not get full assist in a second of disaster.

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