SAWS customers told to boil drinking water until further notice


SAN ANTONIO – San Antonio Water System customers ought to boil their water earlier than drinking it until further notice.

That advice got here from SAWS President and CEO Robert Puente throughout Wednesday’s emergency metropolis council meeting.

An official boil water notice was anticipated to be issued in a while Wednesday.

Puente mentioned the boil water notice comes out of “an abundance of caution” due to low water strain and mentioned that solely water used for drinking wanted to be boiled. Puente mentioned faucet water is secure to use to wash arms and to bathe.

“It is safe to say that we’re going to be dealing with this situation for days, not hours,” Puente mentioned. “This situation is likely to get worse and more pipes on private property will experience breakages, and we will have a more difficult problem with maintaining pressure.”

Puente mentioned that so long as there are electrical energy outages, there will likely be water points.

SAWS officers mentioned many of the outages are concentrated within the far North Side of town or on the far South Side. He mentioned whereas there are small pockets of water outages in the course of town, low water strain was an even bigger problem for many customers.


He additionally mentioned that the dearth of energy isn’t the one problem for water customers proper now. He mentioned as a result of there are such a lot of damaged pipes within the metropolis, an incredible quantity of water is leaking and never getting to customers. He mentioned due to leaks, town is utilizing extra water than we do on a few of our hottest summer time days.

District 8 Councilman Manny Pelaez requested SAWS officers how folks might be anticipated to boil water with out electrical energy.

Puente mentioned SAWS officers would meet with H-E-B quickly to coordinate a manner to get water to residents who want it.

Steve Clouse. Senior Vice President & Chief Operating Officer of SAWS told council members that CPS Energy requested SAWS to take their pumping stations off of the “critical circuits” when ERCOT’s rolling outages began. He mentioned that’s why SAWS pumps lost energy this week.

“What we’re under is probably once in a generation, once in a lifetime type of storm,” Puente mentioned. “SAWS is our energy’s biggest power consumer and CPS Energy is the biggest user of water in our community. So we’ve been coordinating with each other. We’ve been working with each other and trying to let each other know what is going on and what is the best way to conserve power and conserve energy.”


Puente requested customers to be affected person saying that he acknowledged many customers have tried to name and are usually not ready to get by.

“Our customer service representatives have been working from home because of the COVID pandemic, but now, unfortunately, their own homes are without power,” Puente mentioned. “They don’t have it or they don’t have internet services. So that is causing an inability for us to answer the phones and to get answers out to the public and to our community.”

Puente mentioned this week has been a studying expertise.

“We will use this particular emergency to reevaluate what worked and what did not work. Whether it’s our equipment, our workers, our responses, our dispatch, our communications, everything will be something that we will be looking at and wanting to improve on the promise I am making to each one of you,” Puente mentioned.

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