SAN ANTONIO – As Lea Ann Tinney shivered by means of a Monday with out power inside her residence within the Government Hill neighborhood, she consulted a CPS Energy power outage map that said solely six prospects in her 78208 zip code have been affected.
Tinney then walked exterior and counted not less than 5 different properties that have been with out power at that very second.
“I never really knew what was going on. I’m not an electrician. I can’t go outside and look at the box and see if there’s a problem,” Tinney mentioned.
As of Tuesday afternoon, the identical power outage map confirmed that just below 30% of consumers in that zip code have been impacted by outages, a quantity that was in all chance extra correct than what CPS had beforehand reported.
Tinney, who mentioned her repeated to calls to CPS throughout a 36-hour interval of principally going with out power went unanswered, added she was additionally annoyed by receiving notices from CPS that power to her residence had been restored, when it had not.
“I think CPS could communicate a little bit better with the citizens,” Tinney mentioned, who described updates she had been given the previous two days from CPS as “misinformation.”
During a digital press briefing Tuesday afternoon, CPS Energy President & CEO Paula Gold-Williams acknowledged points with the utility’s power restoration electronic mail system.
“We have stressed the system greatly and it is not working well. We just recently cut it off because we know it’s irritating,” Gold-Williams mentioned.
Gold-Williams and a utility spokesman defended CPS’s response to the winter storm, declaring that it was a big climate occasion adopted by a protracted interval of freezing temperatures.
Still, many purchasers have criticized the utility’s dealing with of the storm.
CPS officers this week urged prospects to preserve power in an effort to maneuver off of rolling outages that left some individuals with just some minutes of electrical energy an hour or no power in any respect.
Residents, nevertheless, then identified that CPS’s headquarters have been among the many buildings downtown Monday evening that have been lit up.
While officers first mentioned through the briefing that some lights have been left on for safety causes, Gold-Williams then conceded that the incident was a studying lesson and that the utility wouldn’t have the lights on Tuesday evening.
“There will be a lot of dialogue. This will be a big learning event. I think we can all learn and do better,” Gold-Williams mentioned.
“CPS Energy is going to continue to analyze its performance, how we did, what else we could do, but there are just natural limitations to the system that normally works extremely well 360 days a year,” Gold-Williams mentioned.
A utility spokesman mentioned Tuesday afternoon that it had suggested prospects to start conserving power utilization as early as final Wednesday, forward of the storm that hit Sunday evening.
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