Instagram is testing in-app notifications for service outtages

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One week after an enormous that took the entire social community’s apps offline for greater than six hours, Instagram says it’s that may alert customers to “temporary issues” like outages or different technical points.

The new alerts would seem in customers’ Activity Feed, alongside different in-app notifications. The messages might be used to let customers find out about particular points, like Story uploads not working, or a extra widespread downside, like the 2 outages final week. Importantly, Instagram says it doesn’t plan to alert customers to each difficulty, however ones that could be a supply of widespread confusion.

“We won’t send a notification every single time there is an outage, but when we see that people are confused and looking for answers, we’ll determine if something like this could help make things clearer,” Instagram wrote in a weblog submit. The company added that it’s testing the characteristic within the US “for the next few months.”

Instagram

Separately, Instagram additionally confirmed off a brand new “account status” part of its app, which is meant to alert customers to “what’s going on with your account” extra usually. Instagram says it’s beginning with notifications about posts which can be eliminated and when an account “is at risk of being disabled” on account of rule violations.

According to Instagram, the characteristic is meant to make it simpler for customers to grasp why a submit might have been eliminated, and whether or not or not they might be at risk of dropping an account altogether. While the app has notified customers up to now when a submit is labeled or eliminated, the company hasn’t all the time accomplished a superb job letting individuals know which coverage they violated. The Oversight Board has Facebook it must do a greater job at explaining guidelines to customers, and account standing might assist them do exactly that.

Account standing might additionally assist the app tackle a extra Instagram-specific difficulty: considerations over Instagram says that “in the coming months” it plans to replace account standing to let individuals know “how their content is being distributed and recommended across different parts of Instagram.” 

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