Amazon’s new CEO claims warehouse worker injuries are ‘misunderstood’


The harm rate amongst Amazon’s warehouse staff is “sometimes misunderstood,” Chief Executive Andy Jassy mentioned in his first shareholder letter since taking the helm from Jeff Bezos final year.

Following a bruising labor struggle by which warehouse staff in New York City turned the company’s first within the US to win the fitting to unionize — and on the heels of a new report claiming that Amazon leads the warehouse business in worker injuries — Jassy claimed the e-commerce large’s harm rate is “about average relative to peers.” 

The letter didn’t point out that Amazon is in a battle to hire warehouse staff in a good nationwide labor market, and can be engaged in a marketing campaign aimed toward recruiting highschool college students to its warehouse work.

Jassy revealed that Amazon has created a listing of of the “top 100 employee experience pain points” that trigger “strains, sprains, falls and repetitive stress injuries” within the company’s success community.

Amazon warehouse staff are inured on the job at the next rate than others within the business, in response to a labor report.
AFP through Getty Images

Amazon, he added, is “systematically” fixing every one in all them. 

Some of the injuries are because of the truth that Amazon employed 300,000 individuals in 2021 alone, lots of whom have been “new to this sort of work and needed training,” in response to the letter.

Amazon’s critics have blamed its excessive productiveness targets on its rising harm charges, however Jassy didn’t deal with the pace at which Amazon staff work.

Increasingly, Amazon is delivering packages to Prime members inside in the future as an alternative of two.
SOPA Images/LightRocket through Gett

Instead, he mentioned the company is specializing in options, together with “rotational programs” that reduce down the time staff spend doing the identical repetitive motions, “wearables that prompt employees when they’re moving in a dangerous way” and “improved shoes to provide better toe protection.” 

“But we still have a ways to go,” he wrote. “When I first started in my new role, I spent a significant amount of time in our fulfillment centers and with our safety team and hoped there might be a silver bullet that could change the numbers quickly. I didn’t find that.”

Jeff Bezos promised final year to make Amazon the “safest place to work.”
Getty Images for DJ

Amazon has multiple million staff in its 253 success facilities, 110 sorting facilities and 467 supply stations in North America alone, he wrote.

The confusion over harm charges, he mentioned, stems from how jobs are categorised at Amazon. “We have operations jobs that fit both the “warehousing” and “courier and delivery” classes,” Jassy wrote. 

He mentioned Amazon’s warehouse harm charges have been “a little higher than average” at 6.4 vs. 5.5 for its friends and a “little lower” than common for all courier and supply jobs at 7.6 vs. 9.1.

“But we don’t seek to be average,” he wrote. “We want to be best in class.”

Andrew Jassy had hoped to discover a “silver bullet” to cut back the variety of workplace injuries
Bloomberg through Getty Images

Jassy’s first shareholder letter was wordier – at 5,200 phrases – than Bezos’ 3,891 final letter to shareholders on April 15 by which he promised that Amazon can be “earth’s best employer” and “safest place to work.”

The dialogue over harm charges comes amid a high-profile labor struggle in Bessemer, Ala., the place Amazon staff simply voted for the second time on whether or not to kind a union after the National Labor Relations Board ordered a second vote, concluding that Amazon had interfered with the primary one.

Jassy additionally mentioned that Amazon has been specializing in enhancing its supply instances to Prime members in order that extra deliveries are made in in the future as an alternative of two.