Another host, Anthony Farmer, filed a proposed class-action lawsuit in opposition to Airbnb in U.S. District Court for the Northern District of California in November. The go well with, which is making an attempt to override Airbnb’s arbitration phrases, accuses the company of breaching its contract and fiduciary obligation and violating shopper safety legal guidelines.
Christopher Nulty, an Airbnb spokesman, mentioned the company’s coverage put public well being and security first, which might finally assist hosts “by maintaining high guest loyalty and demand for Airbnb listings.” He mentioned Mr. Farmer’s go well with was with out benefit.
‘Back to our roots’
In May, Airbnb announced that it might go “back to our roots” by specializing in “everyday people who host their homes.”
That position has business benefits. Professional rental operators with many listings can seem to remove housing and switch neighborhoods into vacationer zones, inflicting politicians and neighborhood associations to impose rules. A household renting out a spare bed room typically seems much less threatening.
In a monetary prospectus in November, Airbnb mentioned 90 p.c of its hosts have been “individual hosts,” outlined as those that created their listings straight on the location as a substitute of utilizing specialised software to enroll. But in keeping with Transparent, a software supplier for short-term rental operators, simply 37 p.c of Airbnb’s listings have been managed by folks with one property as of September. Roughly half of the listings have been managed by hosts with two to twenty properties, and 14 p.c by hosts with 21 or extra.
So when Airbnb emphasised the person hosts, it additional irritated its skilled hosts.
“Their business is built on professional hosts, in a way, but they don’t often say that,” Mr. Vail, the operator in Columbus, mentioned. “They don’t want that message to be the headline.”
Mr. Nulty mentioned Airbnb’s give attention to “core hosts” didn’t come at the price of skilled hosts. He mentioned skilled hosts have been represented on its Host Advisory Board, a bunch the company created in October so hosts can meet with Airbnb executives.