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Tuesday, June 15, 2021

A Mustang Mach-E bug leaves cars stuck in ‘deep sleep’ with an empty 12v battery

Add a software bug to the listing of points affecting Ford’s lately launched Mustang Mach-E electrical crossover. Per The Verge, an issue with the automobile’s secondary 12-volt battery is leaving some automobiles unable to start out, even when their major lithium-ion battery is absolutely charged. In regular circumstances, the battery pack will pull power from the automobile’s major energy cell. With Mach-E automobiles the place it is a downside, that does not occur when the automobile is plugged in and charging. When the 12-volt battery finally dies, the FordCross app will report the Mach-E is in a “deep sleep” mode.  

Ford acknowledged the difficulty in a technical service bulletin filed with the National Highway Traffic Safety Administration, the place it notes the issue is a software-related situation with the automobile’s powertrain management module. The company claims the bug solely impacts a “small number” of Mach-E automobiles. Specifically, these Ford manufactured on or earlier than February third. And whereas the automaker is creating an OTA to deal with the difficulty, the first approach to resolve the issue is to convey an affected Mach-E to a Ford dealership. It’s doable to jumpstart the battery your self, however the course of for doing so is not at all straightforward.

“We are aware that a small number of Mustang Mach-E owners have had their 12-volt battery reach a low voltage condition. We proactively worked with early owners experiencing this issue to identify the root cause and a fix,” a Ford spokesperson instructed Engadget. “In the rare instances where this still occurs, customers can now contact their local EV-certified Ford dealer to have the matter resolved.”

When it involves lately launched EVs, software points should not unusual, particularly amongst automakers comparatively new to creating them. Late final year, Polestar needed to recall the Polestar 2 to deal with a software glitch that prompted some automobiles to lose energy all of the sudden whereas driving. Still, irrespective of how small this newest bug is, it is a blip for one of many high-profile EV launches from a US automaker. 

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